We are looking to hire Team Leaders to assist with the daily operations of our retail business, a larger part of this role will be leading our team of dedicated volunteers in many tasks needed to help us be successful in raising funds to support our projects.
Job Role/ Responsibilities:
● Identify and manage tasks required to keep volunteers engaged and feeling their time is of value; tasks are given based on their strengths and comfort level,
● Have confidence when asking volunteers and colleagues to perform tasks and the reasons why these are important to the success of TfG,
● Provide a high standard of customer service at all times to volunteers, customers and donors alike,
● Keep the store floor well stocked with items, that pass the TfG quality check guidelines,
● Ensure all items on the floor are priced in line with our pricing schedule a have undergone the appropriate discounting,
● Be able to undertake tasks that require attention such as steaming or sorting clothes, whilst empowering volunteers to take on a more customer focused role,
● Update merchandise to stay in line with most recent VM Guidelines,
● Create a friendly and welcoming atmosphere in the store and stockroom during your shift,
● Reconcile POS at the end of a shift,
● Take part in activations out with the store, such as pop-up events and flea markets
Requirements:
● Excellent English and communication skills
● Confidence in your ability to lead a team to success,
● A friendly and amicable persona to get along in an ever-changing team of volunteers, colleagues, doners and customers,
● Fit and able, physical tasks will be required such as lifting boxes, steaming clothes, moving stock and longer periods of time spent on your feet,
● An appreciation of fashion, and the importance of sustainable shopping,
● Previous management a retail experience preferred
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