•Handling newly signed and big merchant's Applications:Check the doents provided by the Sales Team for newly signed merchants, if completed for preparing the agreement.
oDetermine the acquirer
oCheck & validate the doents – signed proposal, TL, websi.
oDetermine & validate the business activity
oEnsure the proper approvals for pricing are in place if requiredAct as point of contact for newly signed merchants, assign the merchant’s name under review by the Ops officer – Pipedrive
oSend an email introduction
oRequest & validate merchants doents (TL, MOA, Amendments, PP, EID, etc.)
oCreate a folder in the software synchronization. for filing purposes and to keep records
oUpdate the status of the applications on the Pipedrive
oReview the Merchant’s website for any amendment in the w and send detailed emails to merchants
oDaily check the emails sent by merchants and System Admin uploaded doents for any missing docs
oComplete the agreement and send it to the merchant - after rechecking all the supporting doents and the website
oFollow up with the merchants for the pending requirements on a weekly basis (through email or call)
oRespond to the merchant’s clarification on the agreement articles, based on FAQ prepared by ops and signed off by the compliance team, if the requested inquiry clauses are not available, we will send an email to the compliance team
oSubmit completed applications to the bank - Once the doent is completed, the agreement is received and the website is compliantPrepare the Agreement and send to Sales TeamSubmit all completed applications to Companies compliance team, handle compliance queries, and ensure approvals are provided in a timely mannerKeep proper soft copies of all merchants’ doents before bank submission (MOA, all MOA amendments, ID’s, Signed and Stamped Agreement,s and other doents)Complete onboarding process on Company sys admin for compliance approval
oConfirm that all details are properly inputted such as the Company name, all the Owne Partne Signatories, Bank details, Website
oUpload merchants’ doentsSubmit applications to the Bank by attaching all the required doents (Dynamic application)Arrange a courier to send the physical doents to the Bank (Aggregation / Direct applicationCoordinate with the Compliance Team for all legal issu Merchants comi our office to drop the AgreementMeet Merchants comi our office to inquire about the website requirementsRespond to the merchant's calls or emails for bank status, ops inquiries etc.Handle banks daily MIS
oApplication under review: share bank comments with merchants and follow up for the same and update the merchants accordingly
oFollow up with Banks to ensure the progress of the applications under review in a timely manner
1)Holder of Bachelor
2)Problem solving skills
3)Excellent communication skills
4)At least 1-year experience in the same field or banking sector.
5)Excellent Knowledge of MS Office.
6)Typing Speed 38 WPM
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