The following are responsibilities and duties of a waiter:
1. Greeting Guests: The waiter is often the first point of contact for guests. They greet guests as they arrive, provide menus, and help guests with any questions they may have.
2. Taking Orders: The waiter takes orders from guests, communicates them to the kitchen staff, and ensures that the food is prepared correctly and served on time.
3. Upselling: The waiter is responsible for upselling to guests. They suggest menu items, promote specials, and encourage guests to try new dishes.
4. Serving Food and Drinks: The waiter serves food and drinks to guests, ensuring that plates and glasses are clean and presented in an attractive manner.
5. Handling Complaints: The waiter is responsible for handling any complaints or issues that guests may have. They listen to guests' concerns, offer solutions, and ensure that guests are satisfied with their dining experience.
6. Maintaining a Clean Dining Area: The waiter is responsible for maintaining a clean and organized dining area. They clear tables, clean up spills, and ensure that the dining area is presentable.
7. Cash Handling: The waiter may be responsible for handling cash and credit card transactions. They ensure that all transactions are accurate and that the restaurant's cash handling policies are followed.
8. Following Health and Safety Protocols: The waiter is responsible for following health and safety protocols, such as washing hands regularly, wearing gloves when handling food, and ensuring that food is stored at the correct temperature.
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