Introduction
Arab Monetary Fund (AMF), an Arab regional financial organization headquartered in Abu Dhabi, United Arab Emirates is seeking to recruit a Business Operations Specialist to join the Regional Payment, Clearing and settlement Organization (Buna) which is wholly owned entity under establishment as a regional organization.
Duties of the Business Operations Specialist include support managing and optimizing the day-to-day activities of Buna by developing and implementing proper policies, initiatives and procedures. Further, they are responsible for managing participants, FHIs and Central Banks’ accounts, and for analyzing performance to ensure participants’ satisfaction and efficient operations. This position will report to Chief of Business Services.
Job Responsibilities
Operational Management
• Liaise between different internal Buna divisions as well as between participants and BUNA internal teams to achieve efficient system operation
• Support in developing overall business operations and business continuity strategies
• Monitor and manage the day-to-day business use of the system for optimum efficiency
• Present reports and updates on regular basis to Buna head of business operations
Progress & Process Management
• Support developing standards, policies and procedures for business operations and follow-up on divisions and participants’ compliance
• Design and develop project plans and budgets to implement new policies, programs, initiatives, and processes to enhance operational efficiency
• Consult a collaborate with other intern staff, a consultants to successfully implement new or revised policies, programs, and procedures
Quality Assurance & Performance Management
• Conduct performance evaluation and generate KPI reports
• Determine trends and variances, and identify inefficiencies and potential enhancement areas
•Track and analyse important reports such as budgets, operation activity, and division metrics
•Support establishing and implement short- and long-term goals to ensure projects are successfully completed in a timely and cost-effective manner and meet requirements
Participan Management & Customer Support
• Manage participants accounts, funds and liquidity requirements
• Manage Buna accounts at FH Banks
• Support Buna users and customers in day-to-day operational queries
• Implement customer satisfaction improvement initiatives
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