**Job Description: Call Centre Associate**
A Call Centre Associate is responsible for delivering excellent customer service through inbound and outbound calls. The role involves providing support, answering inquiries, and resolving issues related to company products or services.
**Key Responsibilities:**
1. **Customer Service**:
- Answer inbound customer calls and respond to inquiries, providing information about products, services, or company policies.
- Handle customer complaints, resolve issues, and ensure a positive customer experience.
- Maintain clear and professional communication at all times.
2. **Problem Resolution**:
- Troubleshoot customer issues and offer solutions, including product or service guidance.
- Escalate complex issues to supervisors or relevant departments when necessary.
3. **Data Management**:
- Accurately doent customer interactions and update records in the system.
- Ensure that customer information is kept confidential and up to date.
4. **Performance Targets**:
- Meet or exceed set performance metrics such as call handling time, customer satisfaction, and issue resolution.
5. **Team Collaboration**:
- Work closely with team members to ensure smooth operations and consistent service delivery.
- Participate in team meetings and training sessions to improve product knowledge and customer service skills.
**Skills & Qualifications:**
- Strong verbal communication skills and an ability to interact with customers professionally.
- Good listening and problem-solving skills.
- Ability to handle high call volumes and work in a fast-paced environment.
- Basic computer skills for data entry and system navigation.
- Previous customer service experience (preferred).
**Working Conditions:**
- Shifts may vary, and weekend or holiday work could be required.
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