Answer phone calls in a more professional manner and provide information about products and services as required by the callers
They are responsible for taking or cancelling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Select, hire, and train new team members
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs
Encourage and motivate team members for continuance of quality service delivery
A first degree in Management Studies, Business, Marketing, or any other related discipline
Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
Ability to effectively work with a team
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
Ability to handle stress well
Ability to listen and pay attention to details
Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
Possess a pleasant and clear speaking voice, coupled with a fluency in English
must be highly motivated
should be open minded and enthusiastic towards excellence
Possess a fair knowledge on how to use the computer system and its basic application
Ability to be thorough and extremely analytical
Possess flexibility and ability to effectively perform multiple functions at a time
Ability to work under pressure and still meet up with deadlines without making errors
Possess excellent telephone etiquette
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!