Greeting guests on arrival.
Undertaking front desk service duties.
Administering check-in and check-outs.
Assigning rooms and issuing keys.
Delivering mail and messages.
Processing guest payments and managing bills.
Coordinating with porters, concierge, kitchen staff and housekeeping.
Acting as a central source of information for guests during their stay.
Processing food and beverage requests.
Resolving problems and dealing with conflict or tension with disappointed guests.
Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.
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