General Job Scope
The Guest Services Manager will manage the responsibilities of the day-to-day operations of the Department ensuring that all operations business is efficiently and effectively managed, company policies, best practices and procedures are adhered to and that all set service levels and business targets are met and or exceeded.
Key Accountabilities
Management of the company’s Guest Services business, ensuring efficient Customer Service and effective address of all queries and support needs at all times.
Managing staffing levels to ensure the department is structured to meet the business demands at all times.
Identify guest services team members support needs, ensuring effective support is given in a timely manner.
Identify training needs of existing guest services team and ensure all needs are addressed in a timely manner by way of both effective and practical methods.
Assist with communication and liaison between Sales and Operations, Product and Finance teams with a focus on effective selling, efficient operations and anticipating potential problems where possible, resolving when necessary.
Assume and perform other duties and responsibilities not specifically outlined herein but which are logically inherent to the position.
Minimum 5 Years high end guest services experience in the Hospitality or Travel Trade.
Proven track record of strong relationships with UAE luxury ground suppliers from excursions to fine dining to personalised private experiences.
Management skills including the ability to motivate a team into high performance.
Strong Oral and Written English Language Skills (focus – business language).
Strong Organisational and Analytical Skills.
Natural Team Player.
Interpersonal, self-motivated and target driven.
Ability to work flexible hours.
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