Role Objective:
Provide leadership and guidance to the Retail Area Managers (Franchise)
Achieve Ooredoo goals incorporating superior customer service, business development, shops expansion, Process efficiency and Market share profitability.
Meet the sales target of Ooredoo & Starlink products
Job Duties & Responsibilities:
Operation Management:
Responsible for the channel.
Meet the sales goals set by the management, responsible for shops,, expansion, market share, promotions and relevant objectives.
Develop on products, services & new bundle, to customize certain promotions that penetrate the markets of dealer shops.
Run efficiently the promotion of products and services as planned.
Proactively anticipates challenges, recommend new methods and keep flow of information transparent with top management.
Accountable for the overall training completion on system applications, new promotion and services, ensuring the team is met the objectives.
Review retail store operating processes, procedures, systems and policies and develop on conceptual ideas to enhance area efficiency through exploring new methods, to ensure favorable environment of tasks.
Oversee the administrative policies concerned the team; attendance, rotations, leaves and recruitments.
Retail Process design and implementation.
Contribute to the company communication plan through attendance of regular meeting and preparing of relevant reports, presentations and documents.
Oversee the activity and performance of salesmen, to ensure providing constant support on complaint cases.
Staff Management:
Manage team’s objectives in accordance to department plans using the annual Balance Score Cards (BSC) as reference.
Develop performance Management culture.
Improve team performance through exploring individual’s SWOT-strengths Weakness Opportunities and Threats- and recommending of reward incentives and annual promotions.
Share knowledge and expertise with the team.
Other Management:
Contribute to the event and exhibition plans for the organization through proceeding of relevant tasks.
Work in accordance with the guide lines set by Ooredoo & Starlink policies.
Assure optimum level of coordination with concerned department’s head, to ensure the flow of marketing materials, shops items and products and completion of system installation and fitting, branding fittings.
Proactively take responsibility for self-improvement by staying well-updated of developments, knowledge and innovations in relevant field.
Share Knowledge and expertise with peers.
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