We are seeking a dynamic individual to join our team as a Guest Experience Specialist & Administrative Assistant. In this role, you will play a pivotal role in ensuring exceptional guest experiences while also assisting with administrative tasks such as creating invoices and managing customer bookings.
Responsibilities:
•Greet guests upon arrival and provide a warm welcome to Zarberg Holiday Homes.
•Assist guests with check-in and check-out processes, ensuring a seamless experience.
•Respond promptly to guest inquiries and requests, providing helpful information and assistance.
•Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean, well-maintained, and fully equipped.
•Address guest concerns and resolve any issues or complaints in a professional and timely manner.
•Maintain a thorough knowledge of Zarberg Holiday Homes' properties, amenities, and services to effectively assist guests.
•Uphold high standards of customer service and professionalism at all times.
•Collaborate with team members to optimize guest satisfaction and overall experience.
•Assist with administrative tasks, including creating invoices, managing customer bookings, and maintaining accurate records.
•Handle bookkeeping tasks, such as recording payments, reconciling accounts, and preparing financial reports.
•Continuously seek opportunities to enhance the guest experience and contribute to the success of Zarberg Holiday Homes.
•Owning a driver's license and a car will be a benefit for application
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