CALL CENTER SOFTWARE TECHNICIAN
CALL CENTER SOFTWARE TECHNICIAN
We are looking for a technician with experience of installation, support of Call Center software’s.
JOB RESPONSIBLITIES:
1. Analyze call center issues and determine how to fix the issue
2. Installation of call center solution into the business strategy as per the company requirement
3. Check the problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
4. Utilizing software, databases, scripts, and tools appropriately.
5. Keep logs of all calls answered and addressed, including dates and times
6. Respond to emails and online chat requests for technical support.
7. Build, troubleshoot and test prototype assemblies and document suitably.
8. Establish, configure and test hardware and software products.
9. Test and analyze newly developed products to ensure operation and reliability.
10. Study new technologies and procedures to update on industry standards and new products.
11. Audit and test software and device products as per test plans and procedures.
12. Directly reporting to management.
13. Perform other related duties if required.
MINIMUM QUALIFICATIONS REQUIREMENTS:
1. Bachelor’s Degree.
2. Experience in installation of the Call Center solution software is MUST
3. Excellent English communication skills both written and verbal
4. Proficient in MS Office Tools, (Word, Excel, Outlook and PowerPoint)
5. Strong power of analytical thinking
6. Excellent organizational skills
7. Integrity and confidentiality.
8. Proactive mindset, and ability to multitask and prioritize work
SALARY – 2,500 -3,000 AED
IF YOU THINK YOU ARE RIGHT PERSON FOR THIS POSITION, YOU CAN ALSO SHARE YOUR CV TO ***
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